PRIVACY POLICY
Chilled Creative is committed to providing quality services to you. This policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including through contact form submissions, by telephone, by email and via our website. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use. You may unsubscribe from our mailing list at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will only be used by us for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. In some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure you are made aware of the information provided to us.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including: to third parties where you consent to the use or disclosure, and where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss and unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most of the Personal Information we hold will be stored in client files for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and request corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Chilled Creative will not charge any fee for your access request, but may charge an administrative fee for providing a copy. To protect your Personal Information we may require identification before releasing it.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is accurate, complete and up-to-date. We will take reasonable steps to ensure this is the case. If the information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records and continue to provide quality services.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Phone: (03) 4052 5422
Email: info@chilledcreative.com.au
Website: chilledcreative.com.au
